FAQ
General
Are the products you provide 100% brand new and original?
Yes, we guarantee that all our products are 100% brand new and original. Every item is authentic, with no imitations, counterfeits, or refurbished goods, ensuring you receive the most reliable original products.
What brand product lines does Ind Auto Parts offer?
Ind Auto Parts offers a comprehensive range of products from globally renowned brands such as ABB, Allen-Bradley, SIEMENS, Schneider, Fanuc, Panasonic, Fuji, GE, Omron, Mitsubishi, Honeywell, Rexroth, Phoenix, Weidmueller, Emerson, Westinghouse, Woodward, and more. If you need products from other brands not listed, feel free to contact us. We have an extensive and diverse supply chain to meet your industrial automation parts needs.
Why choose to buy from us instead of other suppliers?
We are a one-stop supplier of industrial products, offering a comprehensive range of top brands in the industry, including ABB, Allen-Bradley, SIEMENS, Schneider, Fanuc, Panasonic, Fuji, GE, Omron, Mitsubishi, Honeywell, Rexroth, Phoenix, Weidmueller, Emerson, Westinghouse, Woodward, and more. We are dedicated to providing you with a one-stop solution, ensuring all your industrial needs are met.
Quote
How long is your quote valid?
Given the significant market price fluctuations, but also considering your company’s submission timeline, Ind Auto Parts offers a 15-day validity period for all quotes, so you can confidently choose us. However, if your quote has expired, please contact sales01@fanuccontrols.com to request a new one.
How can I quickly get a quote from your company?
If you urgently need a part, please call us directly at +86 180 5008 2744, and our sales representative will be ready to assist you at any time.
What's the next step after I confirm the quote
Once you confirm the quote, we will send you an invoice for payment. At the same time, we will notify our warehouse to prepare the product for packaging, ensuring that shipping can proceed as soon as we receive your payment.
Service
What is your delivery lead time?
If the items are in stock, it typically takes 2-3 business days. For large orders, it usually takes 10-15 business days after payment. In either case, our team will confirm the delivery time with you in advance to ensure you can place your order with confidence.
Do you offer expedited shipping services?
Yes, we offer expedited shipping services to ensure your urgent needs are met in the shortest time possible. For more details on expedited options, please contact admin@indautoparts.com.
What should I do if I received the wrong product?
If you received the wrong product, please contact the Ind Auto Parts sales team immediately. Additionally, take photos of the incorrect product and send them to us as soon as possible. Our team will verify the issue and provide you with an appropriate solution.
What should I do if my product is damaged during shipping?
We hope this never happens, but if it does, please call our customer service department immediately at +86 18159292854 or email us at sales01@fanuccontrols.com. We will work with you to find a solution and resolve the issue as quickly as possible.
How can I ensure that the product I receive matches the pictures?
We understand your concerns. If you want to verify the consistency of the product before purchasing, please feel free to contact our sales team. We can provide photos or videos of the product to help with your verification.
If you also want to confirm the specifications of the parts, you can visit the official website of the product’s brand, enter the product model to search, and get the most accurate information. If you have any other questions, please don’t hesitate to reach out to us.
Payments
What payment methods do you accept?
We accept the following payment methods:
T/T (Telegraphic Transfer)
PayPal
Western Union
Please choose the payment method that is most convenient for you.
If you would like to use a different payment method, please contact our sales team, and we will confirm the relevant payment details with you.
Packaging
How do you package my products?
The packaging method depends on the size and weight of the product.
For small parts, we typically use five-layer corrugated boxes with protective wrap.
For larger or heavier items, we use reinforced packaging methods, such as wooden crates, to ensure the product is well-protected during shipping.
Can you provide the packaging specifications for the products?
Yes, we can provide the packaging specifications for the products. After the outer packaging is completed, we will provide you with the final packaging specifications so you can verify the shipping costs.
Warranty
Do you offer after-sales warranty service?
Yes, we provide a 2-year after-sales warranty for all our products. For specific warranty terms and conditions, please refer to our warranty policy for more information.
What does your product warranty cover?
Ind Auto Parts guarantees that any product used for commercial purposes will be covered under warranty for 2 years from the date of purchase if it has any defects in workmanship or materials under normal use. If the product is determined by Ind Auto Parts to have defects in materials or workmanship, we will cover the shipping costs for the defective product. Additionally, we will decide whether to repair or replace the product at our discretion.
Shipping
What shipping options do you offer?
At Ind Auto Parts, we offer various shipping options, including UPS, FedEx, DHL, and others.
If you have your own freight forwarder, you can also choose your preferred courier, and we will fully cooperate.
Can I use a different parcel service?
Yes, you can choose to use your own parcel service. As mentioned, you can select your preferred courier, simply arrange for them to pick up the package, and we will fully cooperate with your arrangements.
What is your delivery time?
The exact delivery time depends on your chosen shipping method. If you select express shipping, the delivery time is typically 4-8 business days. If you choose sea freight, the delivery time is approximately 25-45 days.
